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error: Only the Service Desk transaction can lock/unlock the task list for Urgent Change

Feb 08, 2017 at 02:08 PM

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Former Member

Hi,

I am unable to unlock task list for urgent change. My access has SAP_ALL.

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error2.jpg (13.6 kB)
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2 Answers

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Former Member Jun 29, 2017 at 08:33 AM
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Hi, I've the same issue on Charm SSM 7.2 only for "Urgent Change" when release a task from Admin Cockipt.

For Normal Change l' "unlock group task" is ok.

How did you solve this problem?

Thanks

Joseph G.

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Vladimir Demakov Oct 13, 2017 at 06:32 PM
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Dear Glorifel,

Please look at SAP KBA 2484495 - Task list cannot be executed directly - SAP Solution Manager
Please navigate to M* SMAI tasklist. Here you can unlock group.

Best regards,
Vladimir

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