"new session" button missing in System when logged via portal

[Former Member]

Dear Team,

Please help here; We have sap GUI 740 patch 5/7/8 and I.E. 11 32/64 bit and chrome installed on end users desktop. Our portal is Netweaver 731 SPS 16.

We recently enabled 'New session' button via below setting NWA - Start/stop - Java Applications - search - *com.sap.portal.appintegrator.sap* -  Portal Service Configuration --> and below property was set as false.

It was checked on I.E. 9 and new session icon was active;  But now when we checked on I.E. 11 the button still appears disabled. When on same desktop we installed Chrome the button again is active. Is there any parameter that needs to be set from I.E. or from Portal to get it working for I.E. 11 ?

Regards,

Arthur Rodrigues.

[jude_bradley]

Hello Arthur,

This portal-specific behaviour (including the disabled new session

button) is by design. Now, the fact that some users see the 'Create New

Session' button enabled is in fact a product error that were corrected

in subsequent GUI patches.

Therefore the reported behaviour in not an 'issue': it is the correct

by-design behaviour (reason previously explained)

There is a  method to disable this behaviour described in note 1258154

but is not supported or recommended.

http://service.sap.com/sap/support/notes/1258154

Best Regards,

Jude

[Former Member]

Hello Jude,

Thanks for quick response.

We had it checked with SAP and took the help on understanding sap Note 1258154. It so is that 'the enabling the "New session" button' was not supported in earlier version of E.P. - 7.0 (by adding into WinGuiRenderLayer.properties file). with our version on 7.3 it is straight forward process (as mentioned in note or in my question statement).

Problem right  now we have is; Why it is working fine in Chrome and not in I.E. 11.

Can someone, who might have faced this problem, help on it ?

Regards,

Arthur Rodrigues