SM_intern_ws user was locked

[former_member282042]

Solution Manager 7.1 is completely configured in 2015, everything looks good till yesterday but today it is showing like SM_intern_ws user was locked. Can any one suggest me possible solution? or troubleshooting steps

[prakhar_saxena · Accepted solution]

Hi Shanmuka

Please check the attached note and let us know if this resolve ur issue.

2285422 - SM_EXTERN_WS user gets locked frequently in Technical Monitoring in Solution Manager

Hope it helps.

Thanks

Prakhar

[former_member282042 · Accepted solution]

Hi Sexena,

Thank you for reply. But the user locked was SM_intern_ws not sm_extern_ws.

[prakhar_saxena · Accepted solution]

Hi Shanmuka,

Have you unlocked the user and updated the password using solman_setup already

did you check below note as well

1822831 - Web Service Soap Errors in solman_setup

is it still getting locked?

Thanks

Prakhar

[former_member282042 · Accepted solution]

Hi Prakhar,

I have unlocked the user and updated the password.Its working now.Thank you very much

Thanks

Shanmuk

[rishav54]

Hi Shanmuka

Login to SOAMANAGER->

Web configuration

Check for connection proxy

CO_DIAGSTP_WS_AGT_SMDAGENT_MON

and maintain the correct password for SM_INTERN_WS for all services which it is used.

Thanks

Rishav