Org Structure not copied during tenant copy (solution profile)

[Former Member]

Hi all,

We copied a tenant to another tenant (including configuration but not transactional data). When we went into the new tenant, we noticed the Org Structure was missing.

Rather, it was pointed out that the Org Structure had to be imported using the migration tool.

However, when I went to import the Org Structure, I noticed that it also tried to map the employee mapping f(including the employee IDs) from the source tenant to the new tenant. But since we didn't migrate the employee data and the load of employees into the new tenant was 'fresh', the employee IDs wouldn't match!

Is this a normal behavior when copying a tenant? Now I am left with a new tenant, new employees but no original Org Structure - so nobody is assigned to an org node!? Help!?

Do I need to manually recreate the org structure and then re-map the new employees to the org nodes?

Thanks in advance!

[chandansb · Accepted solution]

Hello Sandico,

If I understood right, you have Org Model filled with Employee details in migration template and you have different employees now on new tenant.

So I will suggest you to remove employee details from the template and then manually assign new employees else edit it with new employees and upload the org structure. You should be able to download the template from migration tool by selecting the file row and then Action --> Download.

Regards,

Chandan

[Former Member · Accepted solution]

Boom! Great idea, thanks and it worked..i have an Org Structure now and have to assign 6000+ employees now..

[chandansb · Accepted solution]

Glad that my suggestion was helpful to you.

Cheers,

Chandan