Service ticket creation for incoming Fax

[Former Member]

Hi,

Is it possible to configure the incoming fax to auto create a service ticket and assign it to the responsible agent?

If yes, how?

Thanks.

cheers,

julius

[suman_saurabh]

Hi Julius,

Ticket creation from fax is not supported.

Regards,

Suman

[Former Member]

Hi Suman,

Thanks for the quick response.

Is there any alternative or workaround?

cheers,

julius

[suman_saurabh]

Hi Julius,

Unfortunately, i do not see any workaround for this.

Regards,

Suman