HANA install error: Staging of app "deploy-service" failed

[gernotbaumgartner]

Hi,

I am trying to install HANA + XS Advanced, but I am having one problem with the XSA installation.

I now have the system set up with SPS12, and want to "update" (reinstall) XSA due to the errors. Here is the relevant part of the hdblcm.log. Does anyone have an idea what could be wrong here?

Thanks!

11:37:10.993 - INFO: -----------------------------------------------------------
11:37:10.993 - INFO: END: Update Component List (start: 11:37:10.898 duration: 00:00:00.095)
11:37:10.993 - INFO: -----------------------------------------------------------
11:37:11.218 - ERR : Update of SAP HANA components failed.
11:37:11.269 - INFO: Summary of critical errors
11:37:11.218 - ERR :   Update of SAP HANA components failed.
11:37:09.835 - ERR :     Update  of SAP HANA XS Advanced Runtime failed
11:37:09.823 - INFO:       ERROR: Fatal error occured during installation: Updating the Deploy Service application failed: Staging of app "deploy-service" failed
11:37:09.823 - INFO:       com.sap.xs2rt.installation.util.InstallationException: Updating the Deploy Service application failed: Staging of app "deploy-service" failed
11:37:09.823 - INFO:       Caused by: com.sap.xs2rt.client.exceptions.XsClientException: Staging of app "deploy-service" failed
11:37:09.823 - INFO:       Installation failed
11:37:09.823 - INFO:         error installing
11:37:09.824 - INFO:           Cannot install
11:37:09.824 - INFO:             Custom event postInstall failed
11:37:09.824 - INFO:               Update content of XS Advanced Runtime failed
11:37:09.824 - INFO:                 Starting external program /hana/shared/GH2/xs/installation-scripts/installation/update-content
11:37:09.824 - INFO:                   Command line is: /hana/shared/GH2/xs/installation-scripts/installation/update-content
11:37:09.824 - INFO:                   Output line 1: ###############################################
11:37:09.824 - INFO:                   Output line 2: STARTING UPDATE
11:37:09.824 - INFO:                   Output line 3: ###############################################
11:37:09.824 - INFO:                   Output line 4: ##########
11:37:09.825 - INFO:                   Output line 5: Updating step: Wait at least 5 minutes for a database connection 
11:37:09.825 - INFO:                   Output line 6: ##########
11:37:09.825 - INFO:                   Output line 7: ##########
11:37:09.825 - INFO:                   Output line 8: Updating step: HDI broker configuration
11:37:09.825 - INFO:                   Output line 9: Server response: 200 OK
11:37:09.825 - INFO:                   Output line 10: Service: hana    9e91ed86-c1d5-4b6e-9c92-e005ad00e385
11:37:09.825 - INFO:                   Output line 11:      Plan: hdi-shared    1c6135a4-e11e-4669-87c8-db2508ab0f29
11:37:09.825 - INFO:                   Output line 12:      Plan: sbss    80defcc0-957d-471a-88a8-69d433c03d73
11:37:09.825 - INFO:                   Output line 13:      Plan: schema    cb81c6d4-4a59-467c-a7bd-1960a78f3ab7
11:37:09.825 - INFO:                   Output line 14:      Plan: securestore    2d0dde30-9a91-4ca7-9064-d333c17a1f63
11:37:09.826 - INFO:                   Output line 15: serviceGuid1:9e91ed86-c1d5-4b6e-9c92-e005ad00e385
11:37:09.826 - INFO:                   Output line 16: planGuid1   :1c6135a4-e11e-4669-87c8-db2508ab0f29
11:37:09.826 - INFO:                   Output line 17: planGuid2   :80defcc0-957d-471a-88a8-69d433c03d73
11:37:09.826 - INFO:                   Output line 18: planGuid3   :cb81c6d4-4a59-467c-a7bd-1960a78f3ab7
11:37:09.826 - INFO:                   Output line 19: planGuid4   :2d0dde30-9a91-4ca7-9064-d333c17a1f63
11:37:09.826 - INFO:                   Output line 20: Reading catalog templates from path '/hana/shared/GH2/xs/installation-scripts/installation/../../installation-scripts/installation/hdi'
11:37:09.826 - INFO:                   Output line 21: Loading HDI broker configuration
11:37:09.826 - INFO:                   Output line 22: Server response: 200 OK
11:37:09.826 - INFO:                   Output line 23: Loading HDI broker catalog
11:37:09.826 - INFO:                   Output line 24: Server response: 200 OK
11:37:09.827 - INFO:                   Output line 25: ##########
11:37:09.827 - INFO:                   Output line 26: ##########
11:37:09.827 - INFO:                   Output line 27: Updating step: UAA broker configuration
11:37:09.827 - INFO:                   Output line 28: ##########
11:37:09.827 - INFO:                   Output line 29: ##########
11:37:09.827 - INFO:                   Output line 30: Updating step: Configure UAA SAML Trust
11:37:09.827 - INFO:                   Output line 31: ##########
11:37:09.827 - INFO:                   Output line 32: ##########
11:37:09.827 - INFO:                   Output line 33: Updating step: Organizations and spaces
11:37:09.828 - INFO:                   Output line 34: ##########
11:37:09.828 - INFO:                   Output line 35: ##########
11:37:09.828 - INFO:                   Output line 36: Updating step: Stager Configuration
11:37:09.828 - INFO:                   Output line 37: ##########
11:37:09.828 - INFO:                   Output line 38: ##########
11:37:09.828 - INFO:                   Output line 39: Updating step: Java Buildpack
11:37:09.828 - INFO:                   Output line 40: Updating Java buildpack
11:37:09.828 - INFO:                   Output line 41: ##########
11:37:09.828 - INFO:                   Output line 42: ##########
11:37:09.828 - INFO:                   Output line 43: Updating step: Node.js Buildpack
11:37:09.828 - INFO:                   Output line 44: Updating Node.js buildpack
11:37:09.829 - INFO:                   Output line 45: ##########
11:37:09.829 - INFO:                   Output line 46: ##########
11:37:09.829 - INFO:                   Output line 47: Updating step: JDBC Driver
11:37:09.829 - INFO:                   Output line 48: Uploading the HANA JDBC driver runtime
11:37:09.829 - INFO:                   Output line 49: ##########
11:37:09.829 - INFO:                   Output line 50: ##########
11:37:09.829 - INFO:                   Output line 51: Updating step: Node.js 0.12
11:37:09.829 - INFO:                   Output line 52: Uploading the Node.js 0.12 runtime
11:37:09.829 - INFO:                   Output line 53: ##########
11:37:09.830 - INFO:                   Output line 54: ##########
11:37:09.830 - INFO:                   Output line 55: Updating step: Node.js 4
11:37:09.830 - INFO:                   Output line 56: Uploading the Node.js 4 runtime
11:37:09.830 - INFO:                   Output line 57: ##########
11:37:09.830 - INFO:                   Output line 58: ##########
11:37:09.830 - INFO:                   Output line 59: Updating step: SAP JVM 8 JRE
11:37:09.830 - INFO:                   Output line 60: Uploading the SAP JVM 8 JRE runtime
11:37:09.830 - INFO:                   Output line 61: ##########
11:37:09.830 - INFO:                   Output line 62: ##########
11:37:09.830 - INFO:                   Output line 63: Updating step: SAP JVM 8
11:37:09.831 - INFO:                   Output line 64: Uploading the SAP JVM 8 runtime
11:37:09.831 - INFO:                   Output line 65: ##########
11:37:09.831 - INFO:                   Output line 66: ##########
11:37:09.831 - INFO:                   Output line 67: Updating step: Tomcat8
11:37:09.831 - INFO:                   Output line 68: Uploading the Tomcat 8 runtime
11:37:09.831 - INFO:                   Output line 69: ##########
11:37:09.831 - INFO:                   Output line 70: ##########
11:37:09.831 - INFO:                   Output line 71: Updating step: TomEE 1.7
11:37:09.831 - INFO:                   Output line 72: Uploading the TomEE 1.7 runtime
11:37:09.831 - INFO:                   Output line 73: ##########
11:37:09.832 - INFO:                   Output line 74: ##########
11:37:09.832 - INFO:                   Output line 75: Updating step: HDI Service Broker
11:37:09.832 - INFO:                   Output line 76: ##########
11:37:09.832 - INFO:                   Output line 77: ##########
11:37:09.832 - INFO:                   Output line 78: Updating step: UAA Service Broker
11:37:09.832 - INFO:                   Output line 79: ##########
11:37:09.832 - INFO:                   Output line 80: ##########
11:37:09.832 - INFO:                   Output line 81: Updating step: Wait for at least one Execution Agent
11:37:09.832 - INFO:                   Output line 82: ##########
11:37:09.832 - INFO:                   Output line 83: ##########
11:37:09.833 - INFO:                   Output line 84: Updating step: Deploy Service
11:37:09.833 - INFO:                   Output line 85: Updating application deploy-service
11:37:09.833 - INFO:                   Output line 86: Uploading files for application deploy-service
11:37:09.833 - INFO:                   Output line 87: Staging application deploy-service
11:37:09.833 - INFO:                   Output line 88:   [STG] ERR   Couldn't stage application "deploy-service": Blob set "8ff11987-3cfe-4111-bf2a-487592790a97" is incomplete.
11:37:09.833 - INFO:                   Output line 89: ERROR: Fatal error occured during installation: Updating the Deploy Service application failed: Staging of app "deploy-service" failed
11:37:09.833 - INFO:                   Output line 90: com.sap.xs2rt.installation.util.InstallationException: Updating the Deploy Service application failed: Staging of app "deploy-service" failed
11:37:09.833 - INFO:                   Output line 91:     at com.sap.xs2rt.installation.impl.hana.content.components.DeployService.update(DeployService.java:116)
11:37:09.833 - INFO:                   Output line 92:     at com.sap.xs2rt.installation.procedures.InstallationProcedure.perform(InstallationProcedure.java:104)
11:37:09.834 - INFO:                   Output line 93:     at com.sap.xs2rt.installation.impl.hana.content.HanaContentInstallUpdateProcedure.main(HanaContentInstallUpdateProcedure.java:65)
11:37:09.834 - INFO:                   Output line 94: Caused by: com.sap.xs2rt.client.exceptions.XsClientException: Staging of app "deploy-service" failed
11:37:09.834 - INFO:                   Output line 95:     at com.sap.xs2rt.client.impl.operations.AppOperations.pushApp(AppOperations.java:327)
11:37:09.834 - INFO:                   Output line 96:     at com.sap.xs2rt.client.impl.operations.AppOperations.push(AppOperations.java:270)
11:37:09.834 - INFO:                   Output line 97:     at com.sap.xs2rt.client.impl.XsOperationsImpl.push(XsOperationsImpl.java:1573)
11:37:09.834 - INFO:                   Output line 98:     at com.sap.xs2rt.installation.impl.hana.content.components.DeployService.update(DeployService.java:109)
11:37:09.834 - INFO:                   Output line 99:     ... 2 more
11:37:09.834 - INFO:                   Output line 100: ##########
11:37:09.834 - INFO:                   Program terminated with exit code 1
11:37:09.834 - INFO:                 /hana/shared/GH2/xs/installation-scripts/installation/update-content call failed

[gernotbaumgartner · Accepted solution]

I found the problem. I tried installing SPS11, which had another error message that it could not unzip something.

This also solve my problem with the SPS12 install: yum install unzip

[gernotbaumgartner]

I did a fresh install, tried various other settings, but I am still getting the same error. It would be great if someone had an idea how to debug this, because the error message is not really useful and I also do not find helpful information in the internet.

Thanks!