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Jun 11, 2016 at 01:13 PM

Unable to connect CAL instance through SAP GUI

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I am trying to connect to SAP Hybris Marketing and SAP CRM RDS V3 instance. I can connect to the linux server through winscp however, when i set up the crm server connection in sap gui, i am not able to connect. the ping to the crm external ip address also fails. I have checked there is no active firewall. I am unable to connect to the crm webui or hybris ui. Any help would really appreciated.