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Jun 07, 2016 at 01:24 PM

Launchpad: User can't move groups



We're experiencing a strange, user-specific problem with the Fiori launchpad:

One user simply cannot move groups of tiles on their launchpad using the personalization "drag & drop" function. While this works for other users, this specific user may perform the drag&drop action, but after reloading the page or restarting the browser, the settings are reset to what they were before.

I've tried to invalidate all caches for the user, deleted their personalizations using WD_ANALYZE_CONFIG_USER, yet the problem remains. The user has the same authorizations as other users.

Has anyone experienced a similar problem or better yet, solved it?

Thanks and regards