Customer Interaction Center --> MSA

[Former Member]

Dear Colleagues,

The scenarion is:

Sales Representative has created Activity (Meeting) in MSA. By default logged in user will be taken as fuction "Sales Representative" in 'Person responsible' tile. I have added one more employee in this tile as fuction "Person responsible".

So till here, sales rep has created activity in MSA and deligated this to one employee.

Now as a employee, I go to CIC (customer intreaction center) screen and I would like to know what all activities are assigned to me by my sales representative. Is this possible?

I can not see ant option to search my activities.

Please do guide.

Regards

Milind

I am trying to search with g

[Former Member]

In CRM, in which table I can check the person responsible to activity assignment, just to make sure that person responsible(employee) assigned in MSA has been transfered to CRM.

Regards

Milind

[KaushalShah]

Hi Milinda,

The table is CRMD_ORDER_INDEX.

I got resolution for your other issue as well (error while entering new employee responsible in activity). I have updated the corresponding message.

Hope this helps.

Regards,

Kaushal

[Former Member]

Thanks Kaushal,

your reply to all my posts has been awarded. It was helpful.

SO in table CRMD_ORDER_INDEX, I can see he Activity <--> Employee relationship, then why I can't I see activities when doing the search based on employee in CIC.

Any idea?

Regards

Milind

[KaushalShah]

I'm not sure about the way CIC works.

But you should be able to search this activity using transaction CRMD_BUS2000126 (activity maintenance).

In partner dropdown select particular partner (sales rep or person responsible), select particular employee as search criteria and you should be able to find that activity.

Regards,

Kaushal