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May 26, 2016 at 09:00 PM

EL 311 message while trying to enter meter reading through EL28

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Hello,

We are having issues after uploading meter readings on some accounts for the month of 05/2016. The issue actually happens when Billing has open orders and the uploaded readings did not go through. Using EL28 we are trying to manually entering the readings but we get this error message "Device 76278, reg. 001. MR date 05/23/2016: MR date is after device removal 04/27/2005"

Message No. EL311

Checking on the account I can see there was a device removal on the same year but in a different month 03/28/2005. We haven't had any issue since 2005 until now.

I found a SAP note that I thought it might help solve the issue 1452985 but when I tried to implemented got this message "Not able to implement"

Do you know of any other way to solve this issue? So far I have 3 accounts with the same issue.

thanks,

Valentina