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May 26, 2016 at 12:20 PM

Q04 error in SM21

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Hello,

For a very long time, we have been seeing these type of errors on our applications servers:

@5C\QPriorité très élevée@ Q04 Connection to user 17214 (NMA ), terminal 241 (WSW70106 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 13013 (FPER ), terminal 41 (WSW74121 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 8667 (A5MU35 ), terminal 113 (wsxpt2131 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 11380 (ACO ), terminal 244 (WSW70103 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 20507 (LS ), terminal 42 (LSW73110 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 20278 (TBO ), terminal 195 (LSW74141 ) lost @5C\QPriorité très élevée@ Q04 Connection to user 8733 (EHE ), terminal 30 (LSW73157 ) lost

And on dev_disp log :

Thu May 26 13:23:18 2016

DpRTmPrepareReq: network error of client T241_U17214, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=DP_LOGGED_IN

DpRTmPrepareReq: client address of T241_U17214 is 172.20.4.148(172.20.4.148)

***LOG Q04=> DpRTmPrep, NiBufReceive (17214NMA 241 WSW70106) [dpTerminal.c 714]

????

DpHdlLogoff: invalid T241 already logged off

Thu May 26 13:24:53 2016

DpHdlSoftCancel: cancel request for T217_U20957_M0 received from DISP (reason=DP_SOFTCANCEL_AUTO_LOGOFF)

Thu May 26 13:25:35 2016

DpRTmPrepareReq: network error of client T41_U13013, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=DP_LOGGED_IN

DpRTmPrepareReq: client address of T41_U13013 is 172.20.7.89(172.20.7.89)

***LOG Q04=> DpRTmPrep, NiBufReceive (13013FPER 41 WSW74121) [dpTerminal.c 714]

????

DpHdlSoftCancel: delete in progress for T41_U13013_M0, ignore cancel request from DISP (reason=DP_SOFTCANCEL_NO_REASON)

Thu May 26 13:28:07 2016

DpRTmPrepareReq: network error of client T113_U8667, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=DP_LOGGED_IN

DpRTmPrepareReq: client address of T113_U8667 is 172.20.6.135(172.20.6.135)

***LOG Q04=> DpRTmPrep, NiBufReceive (8667 A5MU35 113 wsxpt2131) [dpTerminal.c 714]

????

I've opened a note with SAP and they say it a network issue but our IT group says there is no network issue....

And the user who appear in the log didn't see anything. No disconnect or error message on the client machine...

Can someone please help if you have had this issue ?

Thank you