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Former Member
May 26, 2016 at 08:22 AM

Sending sms to customer


Hi pros,

How can C4C send sms to customers?

Our client want to send appointment notifications for their customers. So the sms text is a template where just customer name and appointment time change.

I checked workflow rules, but there is no option of sending messages not to employees, but to customers.

Best regards,

Nadezhda Rukavishnikova