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Former Member
May 25, 2016 at 04:40 PM

Change Account - "User already exists in system" hard stop message when approving or rejecting

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Hello All,

We are using GRC 10.1 SP11.

I recently made a change on our system to allow MANAGERS to reject roles. When making this change I faced an issue on the system for NEW ACCOUNTS where the message "User xxxx does not exist in system xxxxxxxx". The workaround was to click on "show all assignments" to bring the system in and then reject the roles.

We applied the note 2150059 - UAM: Account Validation is triggered at all times and for rejected items during request approval, which fixed our issue, but after this we are not able to neither reject or approve (roles and request) on a CHANGE ACCOUNT.

This is a screenshot of our Provisioning Settings, per client requirements we must have the account validation check active.

Anybody have any ideas on how to fix this?


Thank you in advance!

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