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Former Member
May 24, 2016 at 03:55 PM

GRC UAR Request - "notes" window greyed out when opened "Add Comments" link

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Hi All,

I am working on UAR configuration and below are main configuration details.

GRC AC 10.1 SP8

Reviewer - Role owner

No Admin stage

My Issue: When role owner click on "Add comments" to enter notes for reason for removal, pop window - "notes" opening but in disabled/greyed out mode and not able to enter comments. Moreover when role owner click on "Comments" tab in UAR request same greyed out window opening and not able to enter notes. This issue is not only for UAR request. Same comments issue for normal access request also. When role owner click on "Add comments" of any line item (New/Change account or UAR request) pop window - "notes" opening but in disabled/greyed out mode and not able to enter comments. When role owner goes to "Comments" tab in request, it is also in greyed out mode. "Add note" link also disabled. . Also once "comments" tab opened in greyed out mode, role owner is not able to perform any action in request and spinning for hours and need to close entire request window. I have searched for notes on this issue but no luck

Thanks,

Srinivas

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