Skip to Content
avatar image
Former Member

CHARM Email Notification

Hello Team,

I have create Z copy from standard Reqest For change (SMCR to ZMCR) and it has standard action profile for email event.

No email triggered to change manager and requested for status change. Can anyone help us to find the solution for the same.

Thank you.

Regards,

Jones Seenivasan.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

5 Answers

  • Best Answer
    avatar image
    Former Member
    May 24, 2016 at 03:19 PM

    Hi Jones,

    Once you copied the SMCR to ZMCR, method call SEND_MAIL_WITH_MAIL_FORMS( HTML mail forms method)  is assign to email action. but it was not assigned to any mail forms.Which you need to create and assign it.

    Please check the below link for HTML mail form creation and assign to ChaRM action's.

    Creating ChaRM Email with mail form

    Rg,

    Karthik

    Add comment
    10|10000 characters needed characters exceeded

  • May 24, 2016 at 10:18 AM

    Hi Jones,

    Have you checked the logs for action .....do you see any errors in the log.......inside the RfC.

    Please check below as well

    Sending E-Mail from Support Message

    kindly share some screenshot to help you further.

    Thanks

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 24, 2016 at 10:27 AM

    Hi Jones,

    What are the condition settings you are using. Have you configured scheduled and start conditions properly. You can try to do it again.

    If its partner dependent then check below note it must be resolved

    1759791


    You might need to deactivate badi as mentioned in the blog.


    Are you using the mail forms or smarforms. Try doing with smarforms once.


    Thanks

    Rishav

    Add comment
    10|10000 characters needed characters exceeded

  • May 25, 2016 at 03:30 PM

    Hi Jones,

    Is the problem resolved, if not let us know so that we can assist further 😊

    Thanks

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 26, 2016 at 04:45 AM

    Hello All,

    Thanks for your support.

    Issue has been fixed, I have followed below SCN blog to resolve the CHARM email notification.

    Creating ChaRM Email with mail form

    Thank you

    Jones Seenivasan.

    Add comment
    10|10000 characters needed characters exceeded