Cannot load tile

[Former Member]

Hi,

All the tiles was ok. Today, I saw "Cannot load tile". It was working ok when the consultants set it up.

Questions:

1) How to find out which apps cannot load? From the Launchpad, there's no title on the apps that have problem loading.

2) I checked authorization, no changes on authorization since it has been set up.

3) Is there any error log file to find out what is the problem?

Hope to have some guidelines.

Thank you.

regards,

zl

[Former Member · Accepted solution]

Hi,

From the browser developer xml file, there's error where need to change password for HANA login for those 403 forbidden error.

I did not change my password.

In HANA Studio, there's maximum password lifetime. Is there anywhere to set so that I do not have to change my password and the password never expired?

thank you.

regards,

zl

[karanbahl · Accepted solution]

Hi ZL,

Ideally, Change of HANA Password is not required. Can you please check whether the web dispatcher configuration is in place.

I am assuming you are using Analytical apps based on HANA Live content and not on CDS Views.

If possible, please share the console error screenshot.

Regards,

Karan

[Former Member · Accepted solution]

Hi Karan,

[karanbahl · Accepted solution]

Hi ZL,

Can you ask your HANA/Basis Admin to reset the password and share with you?

We also had changed the HANA DB Password once.

Also, In case SSO is configured b/w Web Dispatcher and HANA DB it should automatically log you in else it should prompt for logging into HANA DB when you login to your Fiori launch pad.

Hope this helps.

Regards,

Karan

[Former Member · Accepted solution]

Hi,

Have to change the hana db password for the user as the consultant didn't set up SSO and consultant have set password expiration.

Now, the tiles load.

Thank you for guidelines.

regards,

zl

[saurabh_vakil]

Check the browser console to check the error(s). Also check the transaction /IWFND/ERROR_LOG on the front end system to check what errors are displayed.

[Former Member]

Hi Saurabh,

Thanks for your guidelines. I tried /IWFND/Error_Log, nothing there.

I tried browser console and got the following:

Failed to load tile: Error (403, Forbidden) in OData response for GET "/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata;o=HANA/Catalogs('HANA_CATALOG_MODELER')/Chips?$filer=id%20eq%

details in attached text file.

May I know how to solve this?

Hope to have some guidelines.

Thank you.

regards,

zl

FioriAppsLoadTileError.txt.zip

[karanbahl]

Hi ZL,

Please check ; This thread should help you resolve.

Regards,

Karan

[Former Member]

Hi Karan,

sap.hba.apps.kpi.s.roles::SAP_SMART_BUSINESS_MODELER

sap.hba.apps.kpi.s.roles::SAP_SMART_BUSINESS_RUNTIME

sap.hba.r.sb.core.roles::SAP_SMART_BUSINESS_MODELER

sap.hba.r.sb.core.roles::SAP_SMART_BUSINESS_RUNTIME

already assigned, but still same error.

regards,

zl