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Former Member
May 23, 2016 at 02:27 PM

Reporting - how do the relative selects "My Direct Reports" & "My Teams" work?

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Hi all,

I'm currently discovering the relative selects for the agent in the data source "Tickets". I figured out how the select "My Reporting Line & Me" works. This one is dependent on the org assignment but how do the other the other two "My Direct Reports" & "My Teams" work. Right now I cannot detect any dependency to the org assignment.

The given descriptions are not really self-explaining:

  • My Direct Reports - Represents direct responsibility, covering all employees reporting directly to me.
  • My Teams - Represents all the employees those reporting directly to my direct-reports.

It would be great if someone could help me out here.

Thank you in advance,

Nicolas