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SAP CRM EHP3 Upgrade Issues:BSP Dumps

Hello Experts,

We have recently upgraded our sandbox CRM environment from CRM 7.0 to CRM EhP3.

Refer snapshots below.

However after the upgrade some basic functionalities seems to be broken.

1)Font styles are destroyed, Custom skins do not work causing repetitive dumps

2)There are many BSP errors(when trying access emails, create service requests)

Original system

Upgraded system

When accessing emails.

When creating HR requests.

Click on HR requests, shows BSP error.

Any suggestions ?

I did read a lot blogs about upgrade issue for CRM EhP3, where it is mentioned that there may be a lot of dumps for BSP after the upgrade.

But the steps suggested were not useful.

Requesting help urgently.


Abhishek Kokate

SAP CS3.JPG (88.0 kB)
SAP CA3.JPG (70.2 kB)
BSP error.JPG (44.5 kB)
Email Access.JPG (65.2 kB)
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2 Answers

  • Best Answer
    Posted on May 24, 2016 at 10:47 AM

    Hi Abhisek,

    usually the reason for dumps after an EhP upgrade in CRM is that component enhancement need to be adjusted. Please have a look at the following document where I list the steps necessary after an EhP3 upgrade: SAP CRM EhP3 Upgrade



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    • Former Member Christian Drumm

      Hello Christian/Pratheek,

      Ok .

      I copied the code of the standard HTML into the custom one.

      I can now see the email screen correctly.

      But the enhancements which were done before are not visible.

      How can i get the enhancements now in my email screen.

      Is there a structured way to do the same.

      Can the report BSP_WD_RT_REP_COMPARE help in someway.


      Abhishek Kokate

  • Posted on May 26, 2016 at 08:09 AM

    Hi Abhishek,

    The fix is as suggested by Christian, The enhanced UI component will have these issues during upgrade.

    You have to check the HTM page of the standard component which you have enhanced. You will find a new attribute in Page Attributes tab. Copy it into the HTM page of the enhanced component.

    This will solve the issue.



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