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May 20, 2016 at 07:38 AM

Test confirmation by user



we are using Solution Manager 7.1 for incident management.

Our current procedure looks like:

Incident --> Change Request --> Change Document

It works like our old 7.0 but we cannot get Key-Users to confirm the tests.

Currently, they can log in and view only their incidents (they see no Change Documents).

Is there any way to let the Users also confirm the tests of their change documents after the test?

The example users provided by the installation (IM_CREAT, IM_PROC....) do not provide any solution.

Any other role than we are using right now will let the users work with the change documents rather then only letting them confirm the test.

Thanky you for any suggestions!