FSCM Process Receivable Notes

[chris_bermel2]

Hello,

I have a user that goes into process receivables, account 123xxx and the note icon is not available to create a note. She then goes into account 456xxx and the icon is available for her to create.

A second user can go into account 123xxx and the icon is available and she is able to create the note.

Has anyone had it where one user can't and the next user can add a note to a specific account?

Chris

[Tiger_007 · Accepted solution]

Hi

i think this can be controlled based on account clerk assigned to customer and this accounting clerk will be linked to sap user id.

regards

Srinivas

[chris_bermel2 · Accepted solution]

Hi Srinivas

Thank you for your input. Both customer accounts have different accounting clerks assigned and neither of them are the users that are attempting to place notes on accounts.  So the users are able to post notes to accounts that have a third user id (accounting clerk) on them with the exception of the one user and one account.

Chris

[Tiger_007 · Accepted solution]

Hi

in this case you need to check authorization object for both users F_UDM_SGMT one use may have activity 02 and 28 with collection segment and other one may have 28 only and collection segment.

Regards

Srini

[chris_bermel2 · Accepted solution]

That was my initial thought so I had her check another customer and she was able to enter notes into that account.

We just figured it out.  The icon does not display when another user is in the account. Once that user backs out she is then able to create a note.  I will have to see if a message is available for that t code to display that the account is locked. Thank you for your help.