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Former Member
May 19, 2016 at 10:22 AM

"Convert to Opportunity" greyed out when already converted to Account/Contact

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Hi All,

A lead is created and set to status "Qualified". If the Lead is converted into an Account and Contact, we no longer have the option to covert the lead into an opportunity afterwards (Option "Convert to Opportunity" is grayed out) This is because the status has been set as "Converted" after the lead was converted into an account/contact, and we cannot change the status.

I cannot amend the status logic for "converted" as its grayed out

I have increased the conversion limit, but this doesn't resolved the issue either.

It looks like the logic was changed since the last update, as previously we had no issues.

Any advice appreciated.

Kind regards,

Karen

Attachments

Lead status.JPG (41.0 kB)