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Former Member
May 18, 2016 at 02:14 PM

Ticket - Initial Review Due and Completion Due prefilled

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Hi,

I am using SLA routing rules to assign a Service Level to a Customer based on the ABC Classification. When the customer has no classification assigned, no SLA is determined when creating a ticket. However when I create a ticket for a customer without a classification, in the overview tab in the timeline-section, the fields Customer Due and Completion Due are prefilled with some deadlines. I need to know where this dates come from?

BR,

Bartosz