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C4C - Field Retrieval Error

Former Member
0 Kudos

Hi All,

I want to make an extension field but it gives an error which is 'Operation not possible;user settings could not be determined' when i click on extension field.

Can you help me to figure out this problem please?

Thanks,

Accepted Solutions (1)

Accepted Solutions (1)

suman_saurabh
Contributor
0 Kudos

Hi Ugur,

There are 2 possible reasons for this error message:

1. Your tenant is used for the development of customer-specific solutions (One-Off Add-On).

Your user is assigned to a PDI solution and therefore you can only create fields in the Cloud Applications Studio. You can only create extension fields using the key user tools if you are not a PDI developer. Once any user opens the PDI Studio the respective user is assigned to the PDI solution.

2. Your tenant is a partner development tenant.

Since this system is a partner development system the field extensibility is only possible in the Cloud Applications Studio not in the key user UI (User Interface).

If the cause of the error is reason 1 you can solve this issue as follows:

In order to use the standard field extensibility functionality you need to create a key user which is not assigned to the PDI solution or change the access rights of an existing Business User.

Please note that this user needs to be assigned to the Application and User Management work center and the Flexibility Change Log view in order to be able to use the field adaptation.

This user should not be assigned to Partner Development (ID: PDI_PARTNER_DEVELOPMENT) and Development (ID:MAI_DEVELOPMENT).

Regards,

Suman

Former Member
0 Kudos

Hi Suman,

Thank you so much for your answer.

How can i create a user which is not assigned to a PDI solution?

Regards,

Uğur

ankurgodre
Active Contributor
0 Kudos

Ugur,

In order to create a User without PDI access, you have to ensure that in the Access assignment, the Workcenter/View for PDI should not be checked for this user either in the business role if he is assigned a business role or in the Workcenter/View access list if he has been assigned direct access without a Business Role.

It is recommended that PDI should only be assigned to a user who would be performing Development/Enhancement work using SDK, it should not be assigned to any other type of user.

Hope this helps!

BR

Ankur

suman_saurabh
Contributor
0 Kudos

Hi Ugar,

Just ensure work centers with partner development access are not assigned to your user:

Application and User Management -> Business User -> Edit user Access Rights -> Remove assignment of Partner Development (PDI) related Work centers.

Regards,

Suman

Former Member
0 Kudos

Hi,

Thanks for your concern!

However, the system still gives me the same error, although, PDI access are not assigned to my user.

I have been trying to make an extension field with different users but all the time I am getting the same error.


Is there any other suggestion to solve the problem?


Regards,

Uğur

suman_saurabh
Contributor
0 Kudos

Hi Ugur,

Can you please confirm that tenant where you are getting the error is not a partner development tenant?

If it is partner development system the field extensibility is only possible in the Cloud Applications Studio not in the key user UI (User Interface).


If it is not a partner development tenant & you already un-assigned the PDI development Work centers, then please raise an incident for SAP.

Regards,

Suman

Answers (0)