Skip to Content
avatar image
Former Member

Defaulting of IT Operator and Change Manager in CHARM

Hi Guys,


Please can I get some guidance on making the following changes.

I need to default the values for change documents in the following fields

IT Operator

Change Manager

Thanks

Sameer Alladin

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    avatar image
    Former Member
    May 19, 2016 at 02:17 AM

    Hi Sameer,

    You had two option to proceed this,

    1. Use the BRF + to determine these values.

    Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solution Manager - SCN Wi…

    Change Manager Determination depending on the Category using BRF+ in Change Request Management

    2. User access sequence to determine these values.

    Service Desk: Support team determination in Solution Manager 7.0

    I hope above options will resolve your query.

    Thanks

    Rishav

    Add comment
    10|10000 characters needed characters exceeded

  • May 19, 2016 at 07:35 AM

    Hi Sameer,

    There are various ways of achieving it but you need to make sure the exact requirement in detail.

    e.g. do you meant that it is default based upon certain status or priority like whenever we have NEW status etc or always and then implement or configure it accordingly.

    Please check the links Rishav shared above for access sequence or brf+ etc but the real conclusion will be based upon your requirement.

    hope this helps further and let us know further.

    Thanks

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • May 25, 2016 at 03:33 PM

    Hi Sameer,

    Is the problem resolved, if not let us know so that we can assist further 😊

    Thanks

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 26, 2016 at 06:38 AM

    Hi Guys,

    I am trying to get the IT Operator field as well as the Change Manager field to default on change documents to prevent users from changing these when creating a change document...

    I havent come right fully as yet, but I am going to continue with it tomorrow and will get back to you guys...

    I have been using the links... I have used the following route to achieving this:

    Transaction SM_CRM - Service Operations - Rule Policy - Created a new rule policy

    My options for the conidtions and entries are limited... so I tried using transaction type as the condition attribute and route to a partner as the value for the entries... but even after activating the rule it doesnt change anything... still trying to figure out what step I could be missing... or if I should be using a different attribute or value...

    Will keep you posted...

    Thanks guys

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi Sameer,

      Sure please try these links and check if in the partner determination procedure, you may need to remove the partner determination sequence if you are using policy or BRF+.

      Secondly you can use these access sequences also you can achieve.

      First assign the change manager as a role in your BP for that particular user, and then created the Business partner ->Change manager.

      I hope it will give you insight.

      Also for BRF+ you need to run the simulation test, if simulation test is working you need to assign the application id etc to your actions as described.

      thanks

      Rishav

      partner det1.PNG (21.9 kB)
      part det 3.PNG (10.1 kB)