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Former Member
May 18, 2016 at 08:01 AM

Inbound Queues Stuck in CRM


Hello Experts,

We have an issue in production system, Huge number of inbound queues got stuck up. The root cause has been identified and rectified.

Materials archived in ECC ,without archiving in CRM .Currently we have archived it in CRM and trying to reprocess the queues.

However the first LUW is deleted and the specific queue comes back to sysfail status. We have more than 50k

enteried and it is a tedious task to reprocess them manually.Can any one suggest a best approach to clear these queues.

Your help is very much appreciated!