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author's profile photo Former Member
Former Member

SAP IS/CCS OR SAP CRM

HI TO ALL...

We are implementing SAP IS/CCS for one of our

client.For interaction center whether to go with

SAP IS/CCS OR SAP CRM any how client has SAP CRM

server too.

please advice us.....

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Mar 03, 2006 at 02:43 PM

    Hi,

    Based on my knowledge SAP CRM interaction center has more functionality compared with IS/CCS .It contains webclient also.

    If the interaction center people will be accessing more R/3 transactions like FI,MM etc then it is good to go with IS/CCS, else best option would be CRM.

    Regards,

    Abdul Raheem S

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    • Former Member

      Hi Abdul

      salam

      Thanx for reply...

      But do u think SAP IS/CCS provides...

      All functionality as of SAP CRM??

      For example scripting is not supported in

      SAP IS/CCS?

      Then what would be u r comment in this case

      Regards

      appa

  • author's profile photo Former Member
    Former Member
    Posted on Jun 13, 2006 at 07:55 PM

    I think SAP CRM/IC has more functionality compared to SAP CCS/CIC module.

    Sap CRM can integrate with third party applications, BW etc seamlessly. The Business partners information is quite exaustive for Sales and marketing purposes. There are many processes in CRM like webclient, interactive scripting, displaying workflows which are not available in SAP CCS/CIC.

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