SAP IS/CCS OR SAP CRM

[Former Member]

HI TO ALL...

We are implementing SAP IS/CCS for one of our

client.For interaction center whether to go with

SAP IS/CCS OR SAP CRM any how client has SAP CRM

server too.

please advice us.....

[Former Member · Accepted solution]

Hi,

Based on my knowledge SAP CRM interaction center has more functionality compared with IS/CCS .It contains webclient also.

If the interaction center people will be accessing more R/3 transactions like FI,MM etc then it is good to go with IS/CCS, else best option would be CRM.

Regards,

Abdul Raheem S

[Former Member · Accepted solution]

Hi Abdul

salam

Thanx for reply...

But do u think SAP IS/CCS provides...

All functionality as of SAP CRM??

For example scripting is not supported in

SAP IS/CCS?

Then what would be u r comment in this case

Regards

appa

[Former Member]

I think SAP CRM/IC has more functionality compared to SAP CCS/CIC module.

Sap CRM can integrate with third party applications, BW etc seamlessly. The Business partners information is quite exaustive for Sales and marketing purposes. There are many processes in CRM like webclient, interactive scripting, displaying workflows which are not available in SAP CCS/CIC.