I have a requirement to create a new user status - say "Pending" which will be available to choose at any user status.
I created the status after "New" and is visible when the incident status is New, but once the status is changed to any other status like inprocess or forwarded to the created status - Pending is not available to set. I have update the lowest and Highest numbers to the min and max - 10 to 50.
I think missing some additional customization. Could anyone help to point out.
thanks / Sandeep.