CRM SMS message URL encoded on mobile device

[Former Member]

Hi Experts

We have set up 3rd party SMS integration with CRM and messages are being received on the mobile phone. However, they are coming in a URL encoded format, i.e Your%20complaint%20has%20been%20resolved  on mobile device instead of (Your complaint has been resolved).

We are using CRM alerts which are being triggered by actions assigned to service requests.

Thank you in advance

Hugh

[Former Member · Accepted solution]

Hi Experts,

Our basis team implemented the following notes and the issue got fixed.

SAP Note 2083677

SAP Note 1977364