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Former Member
May 17, 2016 at 09:28 AM

CRM SMS message URL encoded on mobile device

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Hi Experts

We have set up 3rd party SMS integration with CRM and messages are being received on the mobile phone. However, they are coming in a URL encoded format, i.e Your%20complaint%20has%20been%20resolved on mobile device instead of (Your complaint has been resolved).

We are using CRM alerts which are being triggered by actions assigned to service requests.

Thank you in advance

Hugh