Decision Buttons-Approve-Reject Not Visible on My Inbox

[Former Member]

Dear Experts,

I am trying to look at stand SAP Fiori -My Inbox App. Everything is fine. But when I try to open in the Launchpad, the APPROVE and REJECT buttons are not visible. But when I take the mouse to that position. I am able to take the action on Approve and Reject. We just deployed the standard app code no modifications done.

Where I am missing? Do I need to enable any settings SPRO or any other place?

Do we need to create Approve Reject buttons in the backend workflow system?

Waiting for you solution.

Regards,

Raghu

[masa_139]

Hi Raghu,

Could you upload a screenshot?

What is the SAPUI5 library version?

Regards,

Masa / SAP Technology RIG

[Former Member]

Hello Masa

SAP UI5 Library Version is 1.28.24

1. In Blue Crystal Theme you are not able to see the Approve Reject Button.

2. In HCP theme you see 3 blank buttons.

What could be the issue with this. How to make them visible with appropriate color.

Thanks and Regards,

Raghu

[saurabh_vakil]

Hi,

Have you performed the steps mentioned here App Implementation: My Inbox - SAP Fiori for Request Approvals 1.0 - SAP Library under Maintain Task Names and Decision Options in the back end system?

[Former Member]

Yes! Masa!

I have Maintained in Task Names and Decisions. But I don't see Approve Reject Buttons with Green signals in the Outcomes Tab of WorkFlow Builder.

I am following the steps as per the link and the App Implementation Instructions.

Is there any other way to add these Approve Reject buttons?

Regards,

Raghu

[masa_139]

Hi Raghu,

Let's check basics. What is the support package level for the UIX01CA1?

Regards,

Masa / SAP Technology RIG

[Former Member]

Hello Masa,

Thank you for your immediate responses

Yes, it's the same package UIX01CA1 .

Regards,

Raghu

[Former Member]

Hi Masa,

Do we need to activate Task Names and Decisions(Approve, Reject Buttons) anywhere else other than SPRO?

Regards,

Raghu

[masa_139]

Hi Raghu,

Do you mean UIX01CA1 200 SP03? What is the My Inbox app version?

Regards,

Masa / SAP Technology RIG

[Former Member]

No.

We are using Delivery Q2 2015

UIX01CA1 100 SPS 5

Regards,

Raghu

[masa_139]

Hi Raghu,

UIX01CA1 100 SP06 is available.

Regards,

Masa / SAP Technology RIG

[masa_139]

Hi Raghu,

Please upload a screenshot of the decision button customizing from ERP.

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

You mean to say Maintaining in Task Names and Decisions in Backend sytsem.

[masa_139]

Hi Raghu,

The next step is checking the OData response.

When you select a workitem,  $batch is called and you see the response like this.

{"d":{"__metadata":{"type":"Collection(TASKPROCESSING.DecisionOption)"},"results":[{"__metadata":{"type":"TASKPROCESSING.DecisionOption"},"InstanceID":"000001999258","DecisionKey":"0001","DecisionText":"Approve","CommentMandatory":false,"Nature":"POSITIVE"},{"__metadata":{"type":"TASKPROCESSING.DecisionOption"},"InstanceID":"000001999258","DecisionKey":"0002","DecisionText":"Reject","CommentMandatory":false,"Nature":"NEGATIVE"}]}}

If there is no such response you can set external break points in the backend method.

Regards,

Masa / SAP Technology RIG

[Former Member]

Hello Masa,

Let me know if there is any other way to check this. Whatever the Item we select, it gives the same URL(with F12)

I have tried looking as you said, I see the following piece of code. TCode:iwfnd//maint_service

STATUS Code:200 Status_Reason:OK

<?xml version="1.0" encoding="utf-8" ?>

- <app:service xml:lang="en" xml:base="http:/:/sap/opu/odata/IWPGW/TASKPROCESSING;v=2/" xmlns:app="http://www.w3.org/2007/app" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:m="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata" xmlns:sap="http://www.sap.com/Protocols/SAPData">

- <app:workspace>

  <atom:title type="text">Data</atom:title>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:addressable="false" sap:content-version="2" href="NotificationCollection">

  <atom:title type="text">NotificationCollection</atom:title>

  <sap:member-title>Notification</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:content-version="2" href="TaskCollection">

  <atom:title type="text">TaskCollection</atom:title>

  <sap:member-title>Task</sap:member-title>

  <atom:link href="SubscriptionCollection" rel="http://www.sap.com/Protocols/SAPData/rel#subscribe" />

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:content-version="2" href="TaskDefinitionCollection">

  <atom:title type="text">TaskDefinitionCollection</atom:title>

  <sap:member-title>TaskDefinition</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="TaskDescriptionCollection">

  <atom:title type="text">TaskDescriptionCollection</atom:title>

  <sap:member-title>TaskDescription</sap:member-title>

  </app:collection>

- <app:collection sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="UIExecutionCollection">

  <atom:title type="text">UIExecutionCollection</atom:title>

  <sap:member-title>UIExecution</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:content-version="2" href="FilterOptionCollection">

  <atom:title type="text">FilterOptionCollection</atom:title>

  <sap:member-title>FilterOption</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="CustomAttributeDefinitionCollection">

  <atom:title type="text">CustomAttributeDefinitionCollection</atom:title>

  <sap:member-title>CustomAttributeDefinition</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="CustomAttributeCollection">

  <atom:title type="text">CustomAttributeCollection</atom:title>

  <sap:member-title>CustomAttribute</sap:member-title>

  </app:collection>

- <app:collection sap:content-version="2" href="SubstitutionRuleCollection">

  <atom:title type="text">SubstitutionRuleCollection</atom:title>

  <sap:member-title>SubstitutionRule</sap:member-title>

  </app:collection>

- <app:collection sap:content-version="2" href="SubstitutesRuleCollection">

  <atom:title type="text">SubstitutesRuleCollection</atom:title>

  <sap:member-title>SubstitutionRule</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:content-version="2" href="SubstitutionProfileCollection">

  <atom:title type="text">SubstitutionProfileCollection</atom:title>

  <sap:member-title>SubstitutionProfile</sap:member-title>

  </app:collection>

- <app:collection sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="CommentCollection">

  <atom:title type="text">CommentCollection</atom:title>

  <sap:member-title>Comment</sap:member-title>

  </app:collection>

- <app:collection sap:pageable="false" sap:addressable="false" sap:content-version="2" href="AttachmentCollection">

  <atom:title type="text">AttachmentCollection</atom:title>

  <sap:member-title>Attachment</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="ProcessingLogCollection">

  <atom:title type="text">ProcessingLogCollection</atom:title>

  <sap:member-title>ProcessingLog</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:addressable="false" sap:content-version="2" href="UserInfoCollection">

  <atom:title type="text">UserInfoCollection</atom:title>

  <sap:member-title>UserInfo</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:addressable="false" sap:content-version="2" href="SubstitutedUsersCollection">

  <atom:title type="text">SubstitutedUsersCollection</atom:title>

  <sap:member-title>UserInfo</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:requires-filter="true" sap:content-version="2" href="ConsumerScenarioCollection">

  <atom:title type="text">ConsumerScenarioCollection</atom:title>

  <sap:member-title>ConsumerScenario</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:requires-filter="true" sap:content-version="2" href="ScenarioCollection">

  <atom:title type="text">ScenarioCollection</atom:title>

  <sap:member-title>Scenario</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:content-version="2" href="SystemInfoCollection">

  <atom:title type="text">SystemInfoCollection</atom:title>

  <sap:member-title>SystemInfo</sap:member-title>

  </app:collection>

- <app:collection sap:creatable="false" sap:updatable="false" sap:deletable="false" sap:pageable="false" sap:addressable="false" sap:content-version="2" href="TaskObjectCollection">

  <atom:title type="text">TaskObjectCollection</atom:title>

  <sap:member-title>TaskObject</sap:member-title>

  </app:collection>

- <app:collection sap:content-version="2" href="SubscriptionCollection">

  <atom:title type="text">SubscriptionCollection</atom:title>

  <sap:member-title>Subscription</sap:member-title>

  </app:collection>

  </app:workspace>

  <atom:link rel="self" href="http://sap/opu/odata/IWPGW/TASKPROCESSING;v=2/" />

  <atom:link rel="latest-version" href="http://xxxxx1.abcdnn.com:8000/sap/opu/odata/IWPGW/TASKPROCESSING;v=2/" />

  </app:service>

===============================================

<id>http://xxxxx1.a/sap/opu/odata/IWPGW/TASKPROCESSING;mo;v=2/TaskDefinitionCollection(SAP__Origin='TxxP...')</id><title type="text">TaskDefinitionCollection(SAP__Origin='T80PGW',TaskDefinitionID='TS20000166')</title><updated>2016-05-18T09:49:27Z</updated><category scheme="http://schemas.microsoft.com/ado/2007/08/dataservices/scheme" term="TASKPROCESSING.TaskDefinition"/><link title="TaskDefinition" rel="self" href="TaskDefinitionCollection(SAP__Origin='T80PGW',TaskDefinitionID='TS20000166')"/><link title="CustomAttributeDefinitionData" type="application/atom+xml;type=feed" rel="http://schemas.microsoft.com/ado/2007/08/dataservices/related/CustomAttributeDefinitionData" href="TaskDefinitionCollection(SAP__Origin='T80PGW',TaskDefinitionID='TS20000166')/CustomAttributeDefinitionData"/>-<content type="application/xml">-<m:properties><d:SAP__Origin>T80PGW</d:SAP__Origin><d:TaskDefinitionID>TS20000166</d:TaskDefinitionID><d:TaskName>Release of purchase order</d:TaskName><d:Category>Task</d:Category></m:properties></content></entry>

[masa_139]

Hi Raghu,

Please confirm that you have configured Maintaining in Task Names and Decisions in the "ERP"(not in the Gateway).

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

Yes, we maintained in ERP. Please check the screenshot.

[masa_139]

Hi Raghu,

What is the my Inbox version? Is it 1.6.14?

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

Where& How to check this my inbox version(1.6.14 or not)

Regards,

Raghu

[masa_139]

Hi Raghu,

Open the My Inbox then goto user option -> About at right top.

Running an SAP Fiori App - SAP Fiori Launchpad - SAP Library

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

Technical Version:1.6.13

UI5 Version:1.28.25

TaskProcessing Version:2

Regards,

Raghu

[Former Member]

Hi Masa,

Any other options, we need to check?

Regards,

Raghu

[masa_139]

Hi Raghu,

You can test the OData service in the Gateway Client and set external break points in the backend method.

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

As we are unable to see the 3 buttons on the details view. Can it be issue with Odata service?

Regards,

Raghu

[masa_139]

Hi Raghu,

It can be one of these.

+ Configuration issue in the backend

+ OData service issue. You have not checked support package level for IWPGW in the frontend server and SAPGWFND(or IWBEP) in the ERP server.

+ UI issue, app versin is not 1.6.14

I think debugging is a faster way to find the root cause.

Regards,

Masa / SAP Technology RIG

[Former Member]

Hi Masa,

Thank you. I will once again recheck it.

Regards,

Raghu