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What are the functions of the escalate button?

Former Member
0 Kudos

Hi all,

      You know, in tickets here a button 'escalate' , what are the functions of the escalate button?

Accepted Solutions (1)

Accepted Solutions (1)

chandansb
Active Contributor
0 Kudos

Hello Eric,

Per my understanding this is to escalate the ticket to the higher level of service line in case if it need more expertise to look into or in case of SLA violation or any other reason to pass it to higher level for quick reaction on the ticket.

Regards,

Chandan

Answers (1)

Answers (1)

AnkushPashine
Advisor
Advisor
0 Kudos

Hello Eric,

Escalate is the task assign to Service Ticket ,which indicate Subject Matter Expert can help to get resolved with high priority .

For details you can click on 'Help Center' in Silverlight and search with "Service" and click on Service hyperlink to have more details.

Hope this answer .

Regards,

Ankush.