Email Preview on the account identification

[Former Member]

Hello Experts

I am trying to add on the component CRMCMP_CCS_EMLV to the account identification screen like the image below.

So the steps to do this is as follows:

1) Interact with email on the inbox

2) Once the interaction is done - this identifies the account automatically and takes you back to the identification screen

3) The identification screen shows the account identified with the email preview

Steps 1 and 2 I have completed

But I am struggling to include the Email preview - any assistance will be greatly appreciated.

Regards

muneeb

[corrine_guan]

Hello muneeb,

Can we know which component are you using in the 'identify account' screen? For example, in the screen, put cursor on a input field, then click F2. From the F2 pop up window, click button 'show view location'. Please upload the images here like following screens (so that we can check and compare 😞

[Former Member]

Hello Corrine

Here are the screenshots as requested - we would like to include it here. Any help will be appreciated.

[corrine_guan]

Hello,

It seems by standard, IUICMDC doens't contain EMail preview.

You need to enhance it and then add the preview by yourself.

As you said,you are tring to add component CRMCMP_CCS_EMLV to the screen, are you using enhancement? Which steps have you been during enhancement?

If you have not started yet, maybe you can refer to the logics in component CRMCMP_BPIDENT.

The related views are:

CRMCMP_BPIDENT/BupaidentifyCustomer

CRMCMP_BPIDENT/objectCompVs

The related places are:

1. CRMCMP_BPIDENT/BupaidentifyCustomer.htm

CRMCMP_BPIDENT/objectCompVs.htm

2. IP_DEFAULT method for CRMCMP_BPIDENT/objectCompVs.htm

3. Check the structure in 'Runtime Repository Editor'

etc.....

Hope above helps.

Best Regards, Corrine