I am trying to add on the component CRMCMP_CCS_EMLV to the account identification screen like the image below.
So the steps to do this is as follows:
1) Interact with email on the inbox
2) Once the interaction is done - this identifies the account automatically and takes you back to the identification screen
3) The identification screen shows the account identified with the email preview
Steps 1 and 2 I have completed
But I am struggling to include the Email preview - any assistance will be greatly appreciated.