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Red cross on Webi Charts 4.1 sp3

Former Member
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Hi guys

The horrible red cross keeps appearing randomly when the users try to refresh the report in Webi...Is there any fix for it in upcoming releases such as sp7?

It does not deliver a good end user experience when they get crosses in place of charts...

Cheers

Accepted Solutions (0)

Answers (5)

Answers (5)

Former Member
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Hi Nutty,

Is the Java set on auto upgrade? If yes, you might have to check if the current update is compatible with BO XI 4.1 SP3.

For example: it might happen that report is working fine with Java 6 Update 8 but starts giving issue with Java 6 Update 20. I am just giving a scenario.

To test it, you can check if issue comes in Rich client and Interactive editing mode in BI Launchpad.

If it works with Rich client and Interactive mode then you can probably try checking which Java version + upgrade is compatible.

Also check if it is coming with multiple users on multiple machines. If yes, just compare their java versions. It could help you in reaching the root cause.

Does the issue comes on BO server? I mean if you remote log onto server and check. If not, you can compare the java version and upgrade among server and client and then check.

Regards,

Yuvraj

Former Member
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Hi guys

I went to the common services of APS.Webi under web intelligent services.

In the visualization properties, here are the values as shown in the screenshot:

Is it good enough or do I need to modify these parameters for timeout?

Former Member
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APs is running fine but users still have the same issues. Do you guys think upgrading to Service pack 7 should fix the issue?

Cheers

Former Member
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Hi Nutty,

The APS might be running fine but the Visualization service within the APS might be having issues generating the blob files. Were these charts correctly displayed previously ? Do you have a clustered environment? Has the APS been split into separate services on your production env?

Carry out the following steps:

1- I would first and foremost restart the APS and the Webi services and try viewing the report again

2- If that does not work then try to restart all services by restarting the SIA (all servers if clustered).

3- If that does not work then you have run the Visualization service in a separate APS instance as recommended by SAP, simply by creating a new APS and adding the Visualization service to it. You can then remove the original Visualization service from the original APS.


Make sure you increase the heap size of the new APS to at least 2g in the command line (-Xmx2g).


If restarting the SIA resolves the problem then I would assume that you have caching space issue.


My 2 cents

Adil Nil

Former Member
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Hi Nutty,

Adaptive Processing Servers for Charting contain following services:


  • Visualization Service

  • Trace log Service

To resolve mentioned issue please follow the steps mentioned below:

1. Create a new Adaptive Processing Server.

2. Increase the heap size for the Adaptive Processing Server.

CMC > Go to Servers > click Manage > Properties, and add commandline parameter: -Xmx2g.

3. Increase the number of visualization APS if needed.

Moreover you can refer following link:

https://rbranger.wordpress.com/2012/08/29/webi-4-0-charts-and-adaptive-processing-server/

Hope this will help you to resolve your issue.

Regards,

Veer

mhmohammed
Active Contributor
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Hi Buddy,

We've sent it many times, prinary reason may be the Java memory setting on your desktop, which you can increase from Java panel. Or, memory issue in Adaptive processing server, or because of incompatible data objects being shown in the Chart.

Check out the below blog:

An Error Occurred during CHART Generation in BI... | SCN

Thanks,

Mahboob Mohammed

Former Member
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Hmmm .. just re-started the APS.. Was showing red in the health state.. Could not really trace the reason.. How do I do that?

Any document available for server side monitoring etc?

mhmohammed
Active Contributor
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Hi Buddy,

You may have to increase the memory of Adaptive Processing Server if there are resources on the server, Google for how to increase memory on APS in BO, you'll see some blogs for sure.

Thanks,

Mahboob Mohammed