Login Error on WebI Rich Client

[Former Member]

Hi

Already we've an issue when we tried to login on WebRichClient.

Please, if someone knows how we can solve this issue, we'll be grateful.

The LAN network is OK, between this client and BO server

Platform version SAP BusinessObjects BI Platform 4.0

WebRichClient 4.0 SP 6

Thanks a lot for your help.

Regards

[former_member198519 · Accepted solution]

Please follow below steps to resolve the issue :

FOR SAP BusinessObjects Business Intelligence Platform 4.x

• Find the lsi folder: %Documents and Settings\<useraccount>\Application Data\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\lsi
• Delete all the files in that directory

- Kuldeep

[Former Member · Accepted solution]

Thanks Kuldeep

i did your instructions, and WebI is running OK

Thanks a lot

[former_member198519 · Accepted solution]

Glad to hear that . If your query is answered, could you please close the thread and mark it as Answered.

- Ku;deep

[amitrathi239]

Search the .LSI in the system drive where you have installed BO client.

Delete the LSI file for this server.reopen the rich client and try.