Interaction Records Data Issue

[Former Member]

Dear Experts,

We are in CRM 7.0 EHP4.

We have a data Issue of around 1 Lakh of Interaction records in CRM were created under wrong Service Organizations.

We found the root cause of this Issue and fixed it.So we are good in creating new records, but worried about the existing Interaction records.

What are the possible Impacts for service request created through Interaction records?

What are the best possible ways to fix this data Issue? We have BI for reporting and they are using CRM as source system.

Your response is truly appreciated!!!

Thanks in Advance!!

Warm regards,

Mukesh.L

[kapilpatil]

Hello Mukesh,

1. Impact on services requests will be from reporting perspective,as they are linked to incorrect service org.

2. You can mass change the interaction records with correct service org using a customer report. Also you need to amend the linked service requests.

I hope this helps.

Thanks,

Kapil