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Standard Workflow - WF20000077

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Hi All,

I encountered a problem with the standard Workflow WF20000077 but have no idea how to resolve it. Hope someone out there can assist.

The problem is:

1. Confirmation sent is not working (Task: TS20000162)

     Please provide some guidance as to how to debug the issue. 

Thanks.

Kon

Accepted Solutions (1)

Accepted Solutions (1)

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Hi All,

Thanks for all your helps. After many testing and found out that Confirmation sent will be triggered by the Requestor upon clicking on the Inbox file in TCode: SBWP.

It applied to all other confirmation sent.

There is another Step on Rejection where there is no "confirmation sent" in the flow.

Thanks.

Kon

Answers (3)

Answers (3)

rajeevgoswami1
Participant
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Duble click on that step and Check the agent assignment is showing green and also check how agent is determined then you check the log.

anjan_paul
Active Contributor
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Hi,

   You have to check Techical log for more details.  No need of Debugging

former_member201570
Active Participant
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Hi

What is the actual issue ?   Check whether the activity is general task or not . If it is not general task make it general task

regards,

shamsu

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Hi Shamsu,

The task is General.I am not sure on the standard template (confirmation send) once all the approvers have approved then an email will be send to the Requisitioner and the Workflow Completed.

Thanks.

Regards,

Kon

former_member185167
Active Contributor
0 Kudos

The screenshot says it's in status "READY" and there's "No user" so that means it is a Dialog task that is waiting for someone (or possibly nobody) to execute it. If its job is to just send an email then it shouldn't be a Dialog task.

Check to see which users have been assigned as agents.