We have encountered an issue in a report that shows collection of payment. This issue is due to the reconciliation keys that didn't push through in posting since the payment file has misaligned format. As per checking on the daily posted report program (Custom Program to generate the report), it looks on the recon keys created regardless if the amount and account indicated in the RK is posted or not.
Is there a way to delete a Reconciliation Key even though it is still open? So that we could align our program results and provide it to our stakeholders.In which if the RK can be deleted it can be tallied.