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Webi report history shows zero instances.

Dear All,

I am facing an issue with a webi report history page. I have few webi reprots with couple of instacnes for each reprot. when i view the report in BI launchpad, I can see total instance count for each reprot,but when click on the history tab,shows empty page with out any instances .

But i am able to view the latest instacne of the reprot by clicking the view latest instacne option.

Please suggest me what is the root cause for this issue. Did restarting of file store will help to solve this issue.

Thank you inadvance.

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3 Answers

  • Best Answer
    Posted on May 11, 2016 at 01:21 PM

    check this sap note.This is for publication.you can try to same steps for your issues also.

    2043794 - Users get blank page when opening publication history page

    Resolution

    Clear Tomcat cache:

    1. Open the Central Configuration Manager
    2. Shut down Tomcat using the stop icon
    3. Go to C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\work\Catalina\localhost and rename the BOE directory to BOE_old
    4. Start Tomcat
    5. Launch the CMC or BI Launch Pad from your browser - this step will take a while because the BOE folder will be recreated and all content repopulated

    Note: The BOE_old directory should be deleted after you are confident that the Tomcat cache files have been recreated.

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  • Posted on May 11, 2016 at 12:55 PM

    Can you check the Preferences setting in BI Launchpad:

    Also check the security, if you have been granted to view the instances or not:

    See if this helps you.

    - Kuldeep


    Sample.jpg (66.9 kB)
    Sample.jpg (416.9 kB)
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  • Posted on May 11, 2016 at 02:01 PM

    I just noticed, the instances are not visible if output format is selected as Webi.

    If the format type is Excel, then the instance is visible.

    Any clue, what could be the issue?

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