Crystal Report for Enterprise session is logoff when refreh data

[Ganesha]

Hi Expert,

I have one strange problem, that I will open CR report which saved in BO platform  in Crystal Report for Enterprise 4.1 client tool, report which uses BICS connection, report will open successfully (shows report structure also) but after the open when I click page (refresh), login session is disconnected and page shows black page and it asked for the login again...Even if I given credentials still the same problem, Even for the new report creation also face same problem..

Seems to problem here is with data connectivity during session is disconnecting, Will be the issue related to DSL bridge service, or Crystal Report processing server, Any idea?

Thanks in advance..

Regards,

Ganesha

[Former Member]

Hello Ganesha,

Do you have this problem with one specific crystal report or with all reports ?

Also check this link, it seems similar to your problem :

https://apps.support.sap.com/sap/support/knowledge/public/en/0001821605

Best regards.

Bayrem

[Ganesha]

Hi Bayrem,

thanks for the response.

This issue happens for all the crystal reports and even new report creation also have same problem.

we are using Crystal Report For Enterprise 4.1 sp5 Patch 3

Thanks in advance.

Regards,

Ganesha

[Ganesha]

Hi everyone,

Any response for this issue?

Regards,

Ganesha

[former_member198519]

Does this happen for multiple user machines or related to specific workstation?

[Ganesha]

It will happen in all the machibne,

this issue started suddenly after the server OS restart.

[former_member198519]

Just to be sure the server and client version both are on same  patch level?

[Ganesha]

both server and client version are same.  prod similar set-up works perfectly.

Regards,

Ganesha