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May 10, 2016 at 07:20 PM

Adding returns order in standard Sales Order assignment block


Hello All, In our current interaction center, Sales Order assignment block displays list of standard 'OR' sales order created in ERP. Standard OR sales along with 'RE' returns orders are replicated in CRM back-end but does not show in Web UI. My question is, Is there any way I can also show returns orders in Sales Order Assignment block? If yes, What do I have to do to make returns order display along with Standard Sales order? Thank you in advance.