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Adding returns order in standard Sales Order assignment block

pratik_mahendra
Contributor
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Hello All, In our current interaction center, Sales Order assignment block displays list of standard 'OR' sales order created in ERP. Standard OR sales along with 'RE' returns orders are replicated in CRM back-end but does not show in Web UI. My question is, Is there any way I can also show returns orders in Sales Order Assignment block? If yes, What do I have to do to make returns order display along with Standard Sales order? Thank you in advance.

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Answers (1)

pratik_mahendra
Contributor
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I am closing this thread because I have re-posted it in CRM forum http://scn.sap.com/thread/3906419