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Former Member
May 10, 2016 at 05:03 PM

Cloud for Customer Extended App


Our users are on the Cloud for Customer Extended Edition app for iPhone/iPad. We have a handful of users that repeatedly get an error that their passcode is incorrect when trying to login and then after too many failed attempts, they are locked out. With each user, it's noted that they are in fact entering the correct passcode. This is not isolated to a specific device model or iOS.

Has anyone else seen this behavior?