GRC 10.1 - ARM - telephone number is getting changed when stored in a specific format

[former_member82556]

We are having a problem in GRC 10.1 SP 10 when an access request is submitted (change request).  The telephone number in SU01 is being split up.  It seems to happen if the telephone number are in specific formats.  Can anyone confirm if this happens on newer support packs, or have any recommendations?

The format that we seem to be having problems with are shown below.

Test 1:Old Value:    Telephone number = 123-456-7890

           New Value:  Telephone Number = 123456

           New Value:        Extension          = 7890

Test 2: Old Value: Telephone number (123) 456-7890   *This seems to occur if there is a space after (123)

            New Value: Telephone Number: (123) 456

            New Value: Extension: 7890

I checked the Maintain End User Personalization settings, and the telephone fields are not editable, so realistically this should not be updating at all.

Thanks,

Salim Assaf

[former_member82556 · Accepted solution]

See note 2319200 - New BAdI for Telephone and Fax number provisioning for fix

[Former Member]

Salim,

We dont have ARQ so sorry I will not be able to test it and check, but I have a suggestion, because even in backend system in SU01, you would have problem when you enter just the phone number.

In the ARQ request do you have option to enter extension? if yes, is it ok to enter extension as 0 or any number?

would suggest to enter extension number along with phone number and check or either you can try as 12345678900000 as your number, where the first 10 number will be your telephone number and last for will be your extension, thanks

please test this scenario and let us know, thanks

Regards,

Vijay

[former_member82556]

In the ARQ, I have disabled the options to edit both the phone number and the extension.

In SU01, I have tried a variety of other patterns and they do not get changed after the ARQ is submitted.  As an example, all the below patterns do not get changed, which is good.

Phone number = 12345678900000 and no extension

Phone number = 1234567890 and no extension

Phone number = 1234567890 with extension 0000

I do not want to have a standard format, as the business can currently modify this information if required.

P.S. I also tried the format 123-456-7890 with extension 0, and it changed the phone number to 1234567890 with extension 0.

Updated 05.12.2016 - 10.1 SP14 also experiences this issue.

Message was edited by: Salim Assaf