Workflow overall status shows as complete even work items appeared in users inbox

[former_member315638]

Hi Experts,

Even the workflow completed the work items still in users inbox.

In SWI5 status shown as completed however in SWI1 status shown as Started.

Regards,

Upendra.

[Former Member · Accepted solution]

Hi Upendra,

yeah, that's a very nasty bug - and I've encountered the same in very certain situations: A workflow event ends a parallel step AND it ends a workitem within another section of the parallel step.

This way, the workitem is locked (by the terminating event) while the end of the parallel sections tries to cancel all other pending work-items. And it can't do so, because of the foreign enqueue (which is basically a parallel tRFC).

One might now suggest to change the locking-mechanism in the Basic data of the workflow implementation, but I did try this with all the given possibility without solving that problem. I did even changed to local-event processing and some other tricks.

At the end, the design should avoid such locking-situation in general: There shouldn't be two separate terminating situations within parallel steps.

Please check, if the workflow pattern on your side, Upendra, is having such a similar design.

Best wishes

Florin

[former_member185167]

Is the workitem actually in the user's inbox? That is, can the user see them?

I agree with Mike. You should double-check if that is true.

[former_member315638]

Yes the work item is in users inbox.yes user able to see.

The last work item log as shown below.

Dialog work item created                 26.04.2016 23:09:41

Execution started                        27.04.2016 11:03:46

Dialog work item executed                27.04.2016 11:04:15

Reserved work item replaced              27.04.2016 11:04:17

Execution started                        27.04.2016 11:19:36

Dialog work item executed                27.04.2016 11:20:09

Reserved work item replaced              27.04.2016 11:28:01

Work item reserved                       27.04.2016 11:28:02

Reserved work item replaced              27.04.2016 11:28:03

Execution started                        27.04.2016 13:51:16

Dialog work item executed                27.04.2016 13:51:50

Reserved work item replaced              27.04.2016 13:51:51

Execution started                        27.04.2016 14:54:53

Dialog work item executed                27.04.2016 14:59:47

Reserved work item replaced              27.04.2016 14:59:52

Please help me on this.

[anjan_paul]

Hi,

  You should check and share screenshot of  Technical log.

  This might  possible  that   you are checking  another instance of workitem

[pokrakam]

Upendra Konijeti wrote:

In SWI5 status shown as completed however in SWI1 status shown as Started.

This is not possible. If this is really is the case, something is seriously wrong with your system.