Installation Issues : BI4.1 SP4

[denis_brunel]

Dear All,

I have encountered some issues during the installation of SAP BI4.1 SP4 plateform.

You will find the details provided after the installation in the log file below :

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Errors/Warnings found during the installation are as follows :

15:32:00.570 Error: Error code from call to Windows Installer API: 1612
15:32:01.600 Error: unmarshalSizet: curPos past end of string
15:32:01.600 Error: Serialization error.  Expecting at least 1 arg(s).  Got 0.
15:32:01.600 Error: Poco Exception: Software caused connection abort
15:32:01.600 Error: *** Action result: unknown.
15:50:34.439 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:34.439 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
15:50:34.471 Error: Couldn't resolve property: MasterCmsName from scope platform.client.java.app.cmc.webpath_bundles-4.0-core-nu,14.1.7.1853
15:50:34.471 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:34.471 Error: Couldn't resolve property: MasterCmsPort from scope platform.client.java.app.cmc.webpath_bundles-4.0-core-nu,14.1.7.1853
15:50:34.471 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
15:50:34.799 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:34.799 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
15:50:34.830 Error: Couldn't resolve property: MasterCmsName from scope platform.client.java.app.opendoc.webpath_bundle-4.0-core-nu,14.1.7.1853
15:50:34.830 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:34.830 Error: Couldn't resolve property: MasterCmsPort from scope platform.client.java.app.opendoc.webpath_bundle-4.0-core-nu,14.1.7.1853
15:50:34.830 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
15:50:34.970 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:34.970 Error: *** FIXME: Falling back to resolve at product scope, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
15:50:35.002 Error: Couldn't resolve property: MasterCmsName from scope platform.client.java.app.infoview.webpath_bundles-4.0-core-nu,14.1.7.1853
15:50:35.002 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsName
15:50:35.002 Error: Couldn't resolve property: MasterCmsPort from scope platform.client.java.app.infoview.webpath_bundles-4.0-core-nu,14.1.7.1853
15:50:35.002 Error: *** HACK: Falling back to resolve at product level, as: platform.services.smartservers.sia.props-4.0-core$MasterCmsPort
ERROR: Could not establish a connection with any CMS.
ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 0. (FWM 23025)
16:12:42.142 ERROR: Could not reach CMS 'SRV-BIL05:6400'. Specify the correct host and port and check for network issues. (FWM 20030)
ERROR: Could not establish a connection with any CMS.
ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 0. (FWM 23025)
16:20:07.319 ERROR: Impossible d'accéder au CMS SRV-BIL05:6400. Spécifiez le port et l'hôte appropriés, puis vérifiez les problèmes de réseau. (FWM 20030)
16:55:28.071 Error: unmarshalSizet: curPos past end of string
16:55:28.071 Error: Serialization error.  Expecting at least 1 arg(s).  Got 0.
16:55:28.071 Error: Poco Exception: Software caused connection abort
16:55:28.071 Error: *** Action result: unknown.
17:26:55.518 err: Fri Apr 29 17:26:55 CEST 2016 Error: Logon( Administrator, SRV-BIL05:6400, secEnterprise) failed

Refer SCN link and SAP Notes for DFO related Errors
Contact system administrator for other errors

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I have checked with DBA, all seems to be OK.

We have deleted and recreated the database schema where BI table are stored but issue is still there.

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It seems that it is not a network issue.

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I have unstalled and installed BI4.1 SP4 following the SAP notes and install once again, but issue is this there.

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Usually i have no issues performing such an installation.

Any help would be really appreciated !

Thank you !

Best Regards,

[Former Member]

Hi Denis:

    If I ever face a problem like this, I would make sure to give more background details to my audience for them to help me.

    Example: Is this a full install or you are upgrading from a previously working environment. More or less hardware resources you are using. It's a Virtual Box or Physical?    Do you have firewall rules between the database and the Application server? Can you login with full client applications?

    I see before the CMS errors, there were other different type of errors:

*** Errors/Warnings found during the installation are as follows :

15:32:00.570 Error: Error code from call to Windows Installer API: 1612  ***

From what I see, I don't know that much to help further.

Reinaldo Nunez

[denis_brunel]

Hello Reinaldo,

Thanks for your fast answer.

It is a full installation.

It is vm ware so virtual

No firewall rules as we are on the same network

I can't loggin to any BI4 application.

Thank you for your help !

Best regards,

[Former Member]

It could be difficult to find out without dedicating to o much time.

Usually, installations should go smooth and when that doesn't happen to me, then I reinstall it making sure I meet all prerequisites (as users installing the software and accessing the DB) as other third party software needed (Java and .Net levels)

Here it is another entry with a more extensive discussion from a topic similar to yours (in case you can't afford reinstalling it):

Errors and warning in BO edge BI 4.1 SP7 instal... | SCN

Reinaldo

Good Luck

[Former Member]

Denis:

It is my understanding you could Check your “<Install path>\SAP BusinessObjects\setup\packagestemp” for any files after running any install or patch.

..."Why? Any files here will strongly suggest something went wrong. What’s great though, is you can fix things typically by just running a repair. If the repair doesn’t resolve the problem and files remain here, then you’ll need to take manual action! This isn’t as straightforward but there is a process. Look in the logs and look for the command that called the file, just before it will be the OS command. Repeat the OS command and see what it says "...