"Copy to" is deaktivated

[Former Member]

Hello Forum,

I have a foreign Addon which creates Sales Invoices. I can cancel the invoice, but I cant use the "Copy to" button on the right lower corner to create a Credit Note. I'm wondering why is the button disabled?

1. I tried to re-construct the invoice manually in the GUI: With the same customer, same articles, same payment terms, same...

After adding, this invoice still has a "Copy to" button. But the other invoice created by the addon looks like the same, but without the button.

2. I tried to deactivate the addon, but the "Copy to" button is still inactive. (In case the addon itself deactivates the button.)

I know that invoices without price numbers dont have the "Copy to" button. But this is not the case. Is there a trick or a hidden property that is not shown in the normal invoice view.

Thanks

Mark

PS: The "Copy to" button is in reality a combobox.

[Former Member]

Can you check the RefreshRecord button after the Last Data Record.

Also, can you print screen the DocStatus of the document. If it is already Closed or Cancelled, the copy to button is disabled.

Regards,

[Former Member]

I have refreshed the invoice document, but the "Copy to" button is still greyed out.

The document status is "open".

[AdKerremans]

Is the invoice confirmed?

[Former Member]

I know that Service Contracts must be confirmed.

But where is this option for sales invoices?

[Former Member]

Are the documents are in For Approval process?

[Former Member]

Ah, now I understand. Approval Process: https://help.sap.com/saphelp_sbo900/helpdata/en/45/06dab4d8696c30e10000000a114a6b/content.htm

We dont use the approval process. The status is "open".

[ANKIT_CHAUHAN]

Hi,

If you are sure that everything is fine in order to make that option Available, you can report it to SAP support.

Hope it helps.

Kind regards,

ANKIT CHAUHAN

SAP Business One Global Support