Cloud for Customer Address Checks

[Chris_Lumb]

Hello,

We have Cloud for Customer connected to our On Premise SAP CRM system, accounts are mastered in CRM and replicated to C4C. Contacts (Business Partners) can be created and edited in either system - replication then occurs to the other system.

In our fine-tuning/scoping we have "Address Checks" > "Allow saving of inconsistent addresses" turned-on/flagged. I understand that from this post scn.sap.com/docs/DOC-60481 that flagging this option will speed-up the initial load.

Having this option flagged means you can enter poor data e.g. invalid email addresses in C4C. When these replicate to CRM we get error messages because CRM correctly reports an invalid email address.

The solution seems to be to unflag this option - does anyone have any experience of this or any possible downsides? Is anyone integrating C4C with an external system and have you chosen to keep this option flagged?

Thanks, Chris

[chandansb · Accepted solution]

Hello Chris,

Yes this option is useful when you do not want to consider the poor quality of incoming/entered data like E-mail address, Postal Codes, etc. We used it to ignore the incoming master data without email address so that such records ends up in warning and not error. Such records would at least get saved with Warnings.

However it really does not make sense to have this enabled to consider such data when you have a system that would need good quality data and hence might already have a good quality data. In such cases, you will have to ensure the good quality of data by switching this off to not allowing incorrectly maintained data.

Regards,

Chandan