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May 09, 2016 at 09:26 AM

Action Profile with date management.


Hello Expert

We have business requirement to send a mail based on certain action by user (Change in Status) at particular time after changing the status(say 30 days)


Rejection E-mail notification to Partner type (Created by)

IF User Status=XYZ +30 days---- Trigger mail to Created-by)

Customer visits customer care and submit document for certain purpose ,then agent will create Service request against to customer number and send all physical documents to back end team to verify, if those documents found incomplete

then back end team will change the status to "Incomplete document received"

i know how to send mail if above requirement meets

but i dont know how to send above mail after 30 days by meeting above conditions

is it some thing like date profile tagged to action profile..?

kindly help


Chinna babu