We have business requirement to send a mail based on certain action by user (Change in Status) at particular time after changing the status(say 30 days)
Rejection E-mail notification to Partner type (Created by)
IF User Status=XYZ +30 days---- Trigger mail to Created-by)
Customer visits customer care and submit document for certain purpose ,then agent will create Service request against to customer number and send all physical documents to back end team to verify, if those documents found incomplete
then back end team will change the status to "Incomplete document received"
i know how to send mail if above requirement meets
but i dont know how to send above mail after 30 days by meeting above conditions
is it some thing like date profile tagged to action profile..?