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BI Platform Support Tool Issue: Failed to logon to Web Application Server tstz-aaaa on JMX port -1

Trying to create a landscape analysis:

Landscape Configuration Error

No Web Application Hosts were found for cluster

Configure the necessary host and JMX settings in the Landscape Configuration section to successfully run this report.

Trying to validate JMX settings on the Configuration of the Web Server (SSL port 443) and it is not validating.


I've verified I've followed the Configuring JMX for Apache Tomcat with Firewall Support steps, and have placed the catalina-jmx-remote.jar file in the correct directory.

Below is the entry in the log:







SEVERITY_MAP: |None| |Success|W|Warning|E|Error|A|Assertion


|885AE2F8606048F8831283DB76F64FDD0|2016 05 04 13:29:18.915|-0500|Error| |>>|E| |BISupportTool| 820| 1|main | ||||||||||||||||||||||Unable to determine user home from user.bit Unable to find preferences file in location C:\Users\Administrator\AppData\Roaming\BISupportTool\preferences.xml




|885AE2F8606048F8831283DB76F64FDD1|2016 05 04 13:29:19.113|-0500|Error| |>>|E| |BISupportTool| 820| 1|main | ||||||||||||||||||||||Error updating bit file

java.nio.file.FileAlreadyExistsException: user.bit

at sun.nio.fs.WindowsException.translateToIOException(

at sun.nio.fs.WindowsException.rethrowAsIOException(

at sun.nio.fs.WindowsException.rethrowAsIOException(

at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(

at java.nio.file.Files.newByteChannel(

at java.nio.file.Files.createFile(




|885AE2F8606048F8831283DB76F64FDD2|2016 05 04 13:29:32.032|-0500|Error| |>>|E| |BISupportTool| 820| 1|main | ||||||||||||||||||||||Failed to logon to Web Application Server tstz-biwas on JMX port -1

|885AE2F8606048F8831283DB76F64FDD3|2016 05 04 13:29:32.033|-0500|Error| |>>|E| |BISupportTool| 820| 1|main | ||||||||||||||||||||||Check the JMX username and password for this host under Landscape Configuration

Config.png (142.3 kB)
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1 Answer

  • Best Answer
    May 04, 2016 at 07:25 PM

    Hi Brian,

    Thanks for reporting the problem.

    In the BIPST 2.0.3 client, go to Landscape Tools-->Communications Analyzer.

    Next, under "Test a single TCP connection" enter the Tomcat hostname and port 10001 and click Test. Do the same for port 10002.

    If the tests fail then either the firewall is not allowing TCP communication on these ports or Apache Tomcat is not configured right. To confirm if Apache Tomcat is listening, go to the Tomcat server and open a command prompt and run:

    netstat -noa | findstr 10001

    netstat -noa | findstr 10002

    These commands should return the process of Tomcat listening on these ports.

    Let me know what you find out.



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