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Former Member
May 04, 2016 at 04:36 PM

Return Delivery re-assignment of Serial No issue


Dear Experts,

We are processing Returns from customer and able to create Return Delivery but when we are assigning/ entering Serial number, which is assigned to Customer Delivery.

I want to use the same serial number which is already used but when i am trying to use it . it shows the below screen.

We changed the status through IQ02 of equipment but still system rejecting Serial No.

Awaiting for your responses.

Thanks in advance.

Kind Regards,



Error.jpg (16.0 kB)
Error.jpg (16.0 kB)