on 05-02-2016 8:01 PM
Hi there,
I would like to simulate a phone outbound call from C4C. How can I achieve it?
I am using the CTI Adapter and there is only an option to simulate the inbound calls, that works fine and when I simulate an inbound call it shows up in the Live Activity.
However, I cannot do the same for the outbound.
Here are two tries that I have made to understand the tool and use it:
That works fine, but nothing happens on the C4C, no ticket, no phone call, no register is made. It is supposed to be like this? I can only have a log in a text file, nothing in the C4C?
2. Presuming that 1 is not the correct way to use the CTI Adapter. I thought that has some button on the C4C or some way to create an outbound call that will do the same as before reaching the method dialOut and left a register in C4C.
However, there is nothing in the Live Activity. I also tried to create a new phone call with “Direction” set to “Outbound” with no success, nothing happens. How to trigger the method dialOut?
I have already read these documentations and threads:
Any help is appreciated, thanks.
Hi,
When an Outbound call is triggered from the C4C Application by clicking on the Customer Phone Number, Live Activity gets the notification and triggers an outbound call.
If SAP CTI Adapter is invoked with the Outbound call directly this would not result in any changes in the Live Activity.
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Hi Santosh,
Yes, it works, thank you. When I click in the phone number of the client it triggers a call to Live Activity that triggers the CTI Adapter to execute the code in C# for the method dialOut.
Here are the steps that I did:
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