CTI - Live Activity Pane does not work

[marlosdamasceno]

Hi there,

I am trying to simulate a call to the CTI to show it on the Live Activity.

However, when I use the Client Adapter Simulator nothing happens in the Live Activity in HTML5 and Silverlight (tested in Chrome and IE).

I already had follow all the steps on:

Also checked the threads:

All that with no success.

To explain better I will post some screenshots.

1) When testing in Chrome (HTML5) the iframe is with the wrong link, it shows the IP instead the localhost. On IE is ok

2) When I left the Line Activity and came back, the iframe shows up, in Chrome and IE (HTML5 and Silverlight). Just like the figure below.

Moreover, when I click on "Open file in a separate browser window" it opens in a new window with the link http://127.0.0.1:36729/CTIMain.htm

3)  The link http://127.0.0.1:36729/CTIMain.htm gives me an error:

Changing it to http://localhost:36729/CTIMain.htm it works ok.

4) Investigating deeper in the Event Logger of Windows I got this error:

So I put the SAPCODCTIConnector.dll in the Dependency Walker and was missing IEShims.dll, so I put it on the same folder and this error has gone. But, still not working on Line Activity.

Does someone have a glue why my CTI is not working and nothing is showing up in my Line Activity?

Thanks in advance

[Former Member · Accepted solution]

Hi Marlos,

I have resolved the issue with some backend correction as per your incident request. Could you please recheck the issue.

Regards,
Sandeep

[marlosdamasceno]

Thank you Sandeep,

Now is working.

Best regards,

Marlos A. M. Damasceno

[former_member202828]

Hi Marlos,

What was the solution finally? How did you make it work?

Regards,

Paresh Khanna

[marlosdamasceno]

Hi Paresh,

I had to open an incident together with SAP and they did some modifications on the backend to make it work.

If you have done everything correct and still not working I suggest you to open an incident as well.

Best regards

[former_member202828]

Hi Marlos,

Thanks for your reply, the issue is resolved. There was some cache problem to be honest and i did not have to do any changes. I had to refresh the cache and i was able to simulate a call.

However, I would like to query that, when a call comes through, the BP is not identified. I use a telephone number which i have assigned to the BP in both C4C UI and ISU but it wont recognize the BP. Is this a standard behaviour?

I tried providing external and Internal ID in the simulator but that wont help either.

Can you provide your valuable inputs here?

Best Regards,

Paresh Khanna

[marlosdamasceno]

Hi Paresh,

Well, I believe that C4C should recognize the BP through the telephone number. I can’t say to you why your live activity is not identifying the BP, sorry. However, here there is a figure with my inputs, that may help you.

Best regards