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Apr 29, 2016 at 07:45 PM

CTI - Live Activity Pane does not work


Hi there,

I am trying to simulate a call to the CTI to show it on the Live Activity.

However, when I use the Client Adapter Simulator nothing happens in the Live Activity in HTML5 and Silverlight (tested in Chrome and IE).

I already had follow all the steps on:

CTI Adapter and Live Activity

Also checked the threads:

All that with no success.

To explain better I will post some screenshots.

1) When testing in Chrome (HTML5) the iframe is with the wrong link, it shows the IP instead the localhost. On IE is ok

2) When I left the Line Activity and came back, the iframe shows up, in Chrome and IE (HTML5 and Silverlight). Just like the figure below.

Moreover, when I click on "Open file in a separate browser window" it opens in a new window with the link

3) The link gives me an error:

Changing it to http://localhost:36729/CTIMain.htm it works ok.

4) Investigating deeper in the Event Logger of Windows I got this error:

So I put the SAPCODCTIConnector.dll in the Dependency Walker and was missing IEShims.dll, so I put it on the same folder and this error has gone. But, still not working on Line Activity.

Does someone have a glue why my CTI is not working and nothing is showing up in my Line Activity?

Thanks in advance


IframeShowUp.png (19.2 kB)
BadRequest.png (16.1 kB)
LinkOk.png (12.2 kB)
ErrorDLL.png (45.3 kB)